Terms and Conditions
Last updated: September 2026
These Website Terms and Conditions govern the use of the VSG Immigration Pro Ltd website. By using this website, you agree to these terms.
1. About us
This website is operated by VSG Immigration Pro Ltd, a UK immigration practice providing immigration advice and services.
VSG Immigration Pro Ltd is regulated by the Immigration Advice Authority (IAA) to provide immigration advice and services within its authorised level and categories.
Email: office@vsgimmigration.co.uk
Telephone: 01244 520121
2. Information on this website
The information provided on this website is for general information purposes only and does not constitute immigration or legal advice tailored to your individual circumstances.
UK immigration law, Immigration Rules, Home Office guidance, procedures and fees may change. Although we aim to keep the information on this website accurate and up to date, we cannot guarantee that all information will remain current at all times.
You should obtain advice based on your individual circumstances before making decisions or taking action in relation to an immigration or nationality matter.
3. No adviser-client relationship
Accessing this website, submitting an enquiry, completing an online form or contacting VSG Immigration Pro Ltd does not, by itself, create an adviser-client relationship.
An adviser-client relationship is established only when VSG Immigration Pro Ltd has agreed to accept your matter and the applicable terms of engagement have been confirmed.
4. Immigration applications and outcomes
VSG Immigration Pro Ltd cannot guarantee the outcome of any immigration or nationality application.
Decisions are made by the Home Office or other relevant authorities, and processing times are outside the control of VSG Immigration Pro Ltd.
Any indication of processing times is for general guidance only unless expressly stated otherwise.
5. Client information
Clients are responsible for providing complete, accurate and up-to-date information and documentation.
Advice provided by VSG Immigration Pro Ltd is based on the information and documents made available to us. Failure to disclose relevant information or the provision of inaccurate or incomplete information may affect the advice provided or the outcome of an application.
6. Fees and payments
Our professional fees will be explained before we undertake paid work and, where applicable, confirmed in the relevant engagement documentation.
VSG Immigration Pro Ltd's professional fees are separate from Home Office fees and other third-party costs, including, where applicable, Immigration Health Surcharge payments, translation costs, document fees, biometric services and other external charges.
Home Office and third-party fees are subject to the refund and cancellation policies of the relevant organisation.
Nothing in these Website Terms and Conditions affects your statutory consumer rights.
7. Cancellation of professional services
Where you instruct VSG Immigration Pro Ltd remotely or otherwise enter into a contract to which statutory cancellation rights apply, you may have a legal right to cancel within the applicable cancellation period.
Where you expressly request that work begins during a statutory cancellation period, you may be required to pay a reasonable amount for services already provided if you subsequently cancel, in accordance with applicable consumer law.
Full details applicable to your particular instruction will be provided in your engagement documentation.
8. Consultations and appointments
Appointments and consultations are subject to availability and any booking terms communicated at the time of booking.
Booking a consultation does not guarantee that VSG Immigration Pro Ltd will be able to accept or act on your immigration matter.
Where separate cancellation or rescheduling terms apply to an appointment, these will be communicated during the booking process.
9. Intellectual property
Unless otherwise stated, the content of this website, including text, branding, graphics and original materials, belongs to VSG Immigration Pro Ltd or is used with permission.
Website content may not be reproduced, distributed or used for commercial purposes without prior written permission.
10. Third-party websites
This website may contain links to third-party websites, including government websites and other external services.
VSG Immigration Pro Ltd is not responsible for the content, availability, security or privacy practices of third-party websites.
11. Data protection and privacy
Personal information submitted through this website will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to the Privacy Policy available through this website for further information.
12. Complaints
VSG Immigration Pro Ltd is committed to providing a professional service.
Information about how to raise a concern or complaint is available in our Complaints Procedure, accessible through this website.
Clients also have the right to complain directly to the Immigration Advice Authority (IAA) where appropriate.
13. Website availability
We aim to keep this website accessible and functioning correctly but cannot guarantee uninterrupted or error-free availability.
We may update, suspend or change parts of the website where reasonably necessary.
14. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so or affects rights that cannot legally be excluded.
Subject to applicable law, VSG Immigration Pro Ltd is not responsible for losses arising solely from reliance on general information published on this website where individual professional advice has not been obtained.
15. Changes to these terms
We may update these Website Terms and Conditions from time to time to reflect changes to our services, regulatory requirements or applicable law.
The current version will be published on this website.
16. Governing law
These Website Terms and Conditions are governed by the laws of England and Wales.
Nothing in these terms affects any mandatory rights a consumer may have regarding jurisdiction or applicable law.