Privacy Policy
VSG Immigration Pro Ltd is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you contact us, use our website or engage us to provide immigration advice and services.
1. Who we are
VSG Immigration Pro Ltd provides UK immigration advice and services and is regulated by the Immigration Advice Authority (IAA).
VSG Immigration Pro Ltd
Email: office@vsgimmigration.co.uk
Telephone: 01244 520121
Website: www.vsgimmigration.co.uk
For the purposes of UK data protection law, VSG Immigration Pro Ltd is the data controller responsible for the personal information we process.
2. Information we may collect
Depending on the service you require, we may collect and process personal information including:
- name, date of birth and contact details;
- nationality and immigration status;
- passport, identity and travel information;
- employment, education and financial information;
- family and relationship information;
- immigration history and Home Office correspondence;
- documents and information required for immigration or nationality applications;
- payment and transaction information;
- communications between you and VSG Immigration Pro Ltd; and
- other information necessary to provide immigration advice or services.
Where relevant to your immigration matter, we may also process special category personal data, such as information concerning your health, racial or ethnic origin, religious beliefs or other sensitive personal information.
3. How we use your information
We may use your personal information to:
- respond to enquiries and consultation requests;
- assess your circumstances and provide immigration advice;
- prepare, review and submit immigration or nationality applications;
- communicate with the Home Office and other relevant organisations where authorised;
- manage your client file and provide ongoing services;
- issue invoices and process payments;
- meet our professional, regulatory and legal obligations;
- maintain appropriate business and financial records; and
- protect our legitimate business interests and the security of our systems.
4. Lawful basis for processing
We process personal information only where we have a lawful basis to do so.
Depending on the circumstances, this may include processing that is necessary:
- to take steps at your request before entering into a contract or to perform our contract with you;
- to comply with our legal or regulatory obligations;
- for our legitimate interests in operating and protecting our business and providing professional services; or
- where you have provided consent when consent is the appropriate lawful basis.
Where we process special category personal data, we will also rely on an appropriate condition permitted by UK data protection law.
5. Sharing your personal information
We do not sell your personal information.
Where necessary for the provision of our services or to comply with legal or regulatory requirements, information may be shared with relevant third parties, which may include:
- the Home Office and UK Visas and Immigration;
- other government departments or public authorities;
- professional advisers or service providers;
- interpreters or translators where required;
- payment, accounting, IT, case-management and cloud-service providers; and
- other organisations where you have authorised us to share information or where we are legally required to do so.
We only share information where there is an appropriate reason and take reasonable steps to protect personal data.
6. International transfers
Some organisations or technology providers used in delivering our services may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
7. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, professional and accounting obligations.
Retention periods may vary depending on the type of information and the nature of the service provided.
When personal information is no longer required, it will be securely deleted or disposed of in accordance with our data retention procedures.
8. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing;
- object to certain processing;
- request transfer of your information where applicable; and
- withdraw consent where processing is based on consent.
Not all rights apply in every circumstance.
To exercise your rights, please contact us at office@vsgimmigration.co.uk.
9. Security
We take appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to client information is limited to persons who require it for legitimate business or professional purposes.
10. Cookies and website information
Our website may use cookies and similar technologies to operate effectively and understand how visitors use the website.
Where consent is required for non-essential cookies, these should only be used in accordance with applicable data protection and electronic communications requirements.
11. Complaints about the use of your personal data
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information is available from the ICO at www.ico.org.uk.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.
The latest version will be published on this website.